Refund & Returns Policy

30-day happy returns — no shipping back

If you're not happy with a purchase, let us know within 30 days of delivery and we'll make it right with a replacement, a store credit, or a refund.

Here's the part pets love: we don't ask you to mail anything back. Instead of paying couriers, we'll usually suggest donating the unused item to a local animal shelter or a furry friend nearby. No printers, no boxes, no post office.

How to request a refund or replacement

• Email hello@petsofmine.shop with your order number, the reason, and a quick photo of the item.
• We'll reply within 1 business day with your options (replacement, store credit, or refund).
• That's it — in almost all cases there is nothing to ship back.

Refunds

Once your request is approved, refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few additional days to appear.

Damaged, defective or wrong items

If your item arrives damaged, defective, or you received the wrong product, contact us within 7 days at hello@petsofmine.shop with a photo. We'll send a free replacement or a full refund — you keep (or donate) the item.

Fair use

Our keep-it policy exists so honest customers never deal with return-shipping hassle. To keep it sustainable, requests must include the order number and photo, and we may decline or limit refunds where we detect a pattern of abuse.

Not eligible for a refund

• Items that have been used or washed (for hygiene and safety reasons), unless defective.
• Items marked as final sale.
• Gift cards.

Cancellations

Need to cancel? Contact us within 12 hours of ordering and we'll cancel and refund in full if the order hasn't yet shipped.